Personal reception connects the online shop with the work of a specific point. The project should explain the availability of the service, the choice of the place and the moment at which you can arrive for the order.
Describe actual receiving model
Before adding the option to the basket, please specify who prepares the order, where the goods go and how the item confirms readiness. The availability of the product in the system does not always mean that it is already in the place of receipt.
If the store offers several points in Warsaw, present them unambiguously. Name, address and service rules must refer to the selected place. Do not show points that do not support a given type of order, without explaining the limit.
Separate order from readiness
Confirmation of receipt of the request and the message about the prepared receipt perform other functions. The customer should know which message to wait for. The team needs a clear action to change the order status so that the information is not sent on the basis of guesswork.
For example, the product may need to be transported from storage to the point. The interface should reflect the agreed process, instead of suggesting immediate reception just because the product can be bought online.
Prepare information for both sides
For the customer, the place, way of recognizing the order and contacting us when asked is important. The employee should have the data to find the right package and confirm the issue according to the company procedure.
Check the scenarios:
- selection of the point and change before the order;
- preparing the contract for issue;
- ready message;
- the question of changing the place;
- no reception at the agreed time;
- end of service in the system.
Receive service also at the point
Do not finish the test on the basket screen. Run the agreed trial order through the back and see if the employee understands the next steps. The instructions in the service must correspond to what happens at the counter. Related topics are selection of delivery and presentation of the company's location.
