Process and scope
We list tasks, decisions and data needed. We choose the first useful range that can be implemented and checked.
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We design web applications that organize the data and tasks of the team. We start with process, user roles and situations that the tool is supposed to handle.
Let’s discuss your projectCustomised to your company
We list tasks, decisions and data needed. We choose the first useful range that can be implemented and checked.
We design views and permissions. The user should see the information needed and understand the next step.
We establish connections with other systems, validation rules and error handling. We plan to implement and further develop.
Implementation and further cooperation
The application is developed around a specific process. After implementation, priorities for change, access control and integration checking are needed.
We describe users, tasks and information transmitted between systems.
We select the functions needed to perform the most important process and determine the reception tests.
We collect reports, evaluate the impact of changes and implement them in agreed stages.
Service Guide
A dedicated application is justified when the company process requires more than publication of content. It can combine data, user roles, service stages and integrations into a single working environment.
We start with the event that triggers the case, the people involved and the conditions for ending it. For example, the notification may require assigning a maintainer, complementing data, accepting and notifying the client. The screens result from this process, not vice versa.
We also describe exceptions: no attachment, change of responsible person, reject the application or correct after approval. It is in these situations that manual bypasses are most common. A good implementation range takes into account several real scenarios from start to finish.
Not all ideas need to be included in the first version. We choose the functions needed to support the basic process and set the reception criteria. The prototype helps to check the language, sequence of steps and missing information before implementing expensive integrations.
The scope describes the system's behavior, roles and limitations. We determine which data can be edited, what remains in history, and what actions need confirmation. Thus, the evaluation of the finished function is based on an agreed scenario rather than just the appearance of the form.
AI can support the classification of applications, knowledge search or preparation of a reply sketch. We include them in a process with clearly defined permissions. The model should not be given access to all data on its own or perform irreversible operations without appropriate rules.
The test set includes correct, incomplete and misleading cases. We check whether the answer is based on available sources, how much it costs and how the application behaves in the case of a supplier's error. You should understand when you are looking at the proposal and when the work result is approved.
The application needs backups, bug monitoring and a controlled update process. We set the test environment, the way changes are carried out and the possibility of withdrawing implementation. Test data should not accidentally go to actual customer service.
When you start, we collect user problems and observe the time to perform tasks. Development may consist of simplifying the process, not only adding new modules. Documentation of integration, permissions and important decisions helps to maintain the tool along with changes in the company.
In a simple scenario, the client submits an order, the maintainer checks the completeness of the information and the contractor updates the stage of implementation. Each person sees a different range of data. Statuses should mean specific situations, such as waiting for materials or readiness to receive, instead of an imprecise “in progress” for all cases.
Before implementation, we determine whether the client can improve the data after starting work and who approves the change of scope. Notifications are due to events, not from every record opening. The initial version can be limited to this process, and invoicing or integration with the warehouse plan later if the company really needs them.
Good start.
We set the goal, scope and way of receiving the work. We develop the project on the basis of agreed needs and materials.
See our realizationsYou don't have to have the specifications in place, and we'll work out the most important decisions together.
Before the first conversation
First we check the documentation, available APIs and data exchange rules. On this basis we determine the possibilities of integration and handling emergency situations.
Yes. We choose the first complete process, determine the way we receive and then the next functions. This allows you to check the tool in the team's work.
The number of processes, roles, data model, integrations and implementation requirements. The display list itself does not describe the entire complexity of the solution.
Yes, if there is a specific use and appropriate data. Before implementation, we determine how we verify answers, permissions, costs of use and system behaviour in case of an error.
Your next step
The application is developed around a specific process. After implementation, priorities for change, access control and integration checking are needed.
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