The contact section should help you choose the right channel and prepare a visit. The address, map and organizational information must correspond to the actual way you serve your customers.
Explain the role of each address
The headquarters, correspondence address and meeting place are not always the same. Call them clearly. If the visit requires an appointment, please enter this information next to the place, rather than in a distant passage of the rules or footer.
With several locations in Warsaw or other cities each should have its own description of the function. Do not assume that the customer knows at which point you can deal with a particular matter.
Map completes text
The map helps to understand the location, but the basic data should also be available as a readable text. The person should be able to copy the address and find contact without the need to operate the map. This is useful even if the external module does not load properly.
For example, the meeting point can be located in a building with several entrances. A short, current tip provided by the company will be more helpful than the tag itself. Do not enter the details of the access without checking their compatibility with the condition of the site.
Sort Channels By Needs
If different cases go to other people, show a understandable division. However, do not create an excess of categories that the customer cannot choose. Main contact should remain easy to find.
Check:
- the compatibility of the number and address of the message;
- clear hours or contact rules;
- the operation of the telephone link;
- appropriate assignment of the map to the address;
- the form and its confirmation;
- a view of the entire section on the phone.
Update All Related Places
The change of address requires a review of the footer, documents, profiles and advertising materials. If the data is found in many sites of the site, it is worth limiting their manual reproduction by the appropriate content model.
Well prepared contact shortens the way to the right person and reduces uncertainty before visiting. See draft form and website supporting the trade conversation.
