The hotel site helps not only to book a room, but also to prepare your stay. Readable information about arrival, arrival and the rules of use of the facility limit your guests' uncertainty.
Separate choice of room from organisation of stay
The person looking at the hotel compares the offer. The guest with the reservation needs more specific: where to park, when to pick up the key or how to contact the reception. Both situations are worth taking into account in navigation, without forcing him to re-view the entire presentation of the object.
The “Before arrival” section can collect the answers that the team of the hotel regularly transmits by telephone. Its scope should result from the actual rules of the facility.
Provide usable information
The address itself does not always explain the entrance to the parking lot or the entrance to the building. A picture of the right place and a short description can be more helpful than an extended story about the area. Also check the operation of the phone number on the mobile device.
- Please specify the rules and arrival times according to the offer.
- Explain how to report an unusual time of arrival.
- Describe the parking lot without promising unconfirmed availability.
- Please contact us for specific booking questions.
Don't reveal the data you need to the guest.
The public website may explain the process of self-residence, but individual booking codes and data should be sent through the right channel to the authorized person. General content and the message concerning the specific stay are different roles.
Maintain one version of the rules
Compare the information on the site with the confirmation of the booking and reception materials. Disparities regarding breakfast, parking or check-out hours can cause misunderstandings.
It's good to go through this path on your phone, imagining a guy on the road. guide to hotel website designOrdered information before arrival complements the offer and helps to use it as expected.
