A basket with several products may require different ways of shipping or deadlines. The store should clearly show such situations before placing an order, rather than leaving them to explain later.
Collect rules from actual sales
When creating a store in Warsaw it is worth to determine which products can be sent together, which require another transport, and which are only available for reception. These rules should result from the capabilities of the company and its partners.
It is not enough to test one product with the default delivery method. The problem often comes out only when a few different items are combined.
Show the Effects of Choice
If adding a product changes the available methods or deadline, the client should be given a clear explanation. Not disappearing without a comment button, but telling why the option stopped matching the basket.
For example, a custom-made product may require a separate deadline. It is necessary to determine whether the company sends other items sooner, or waits for a set. This is an organizational decision, which only then simulates the system.
Check Product Sets
- Small product and requiring special transport.
- Goods available from hand to hand and prepared later.
- Position to be received and product to be shipped.
- Change in quantity affecting the way in which it is implemented.
The result should be consistent with the basket, summary and information received by the service. If the order is shared, the customer must understand the number of deliveries and the costs presented.
Prepare staff for exceptions
Determine what happens when the chosen method of execution becomes unavailable after the order. The system should allow proper service, but the communication and arrangement rules remain on the company's side.
The basic presentation of costs and methods is described in basket and delivery guideThe refinement of complex cases makes the convenience of the store not end with the simplest order.
