An extended query does not necessarily mean one long list of fields. A form divided into stages can arrange a conversation if the user understands its purpose and retains control over the answers.
First figure out what you really need.
When creating a website for a company from Warsaw, it is worth starting with questions that help to prepare an answer. Not all information useful during the implementation is necessary before the first contact.
A step-by-step split makes sense when questions form logical groups: the type of need, basic assumptions and way of contact. Three accidental screens do not automatically improve convenience.
Show me the way and let me come back.
The names of the stages should say what will happen next. After going back, the previously entered answers are to remain available. Changing the type of project may affect further questions, but should not delete the entire application without explanation.
- Mark the information required and voluntary.
- Leave the answer "I still don't know" when it is justified.
- Explain the purpose of the unusual questions.
- Before sending, show a brief summary.
Error should lead to resolution
The message about the invalid e-mail address must indicate the correct field and how to improve. The red outline alone is not enough. The user should be able to move the keyboard, recognize the current stage and send a form without guessing why the button is not working.
Also check the aborted test
Test the return to the previous step, change your response and temporarily no connection when sending. Confirmation should appear after the actual receipt of the application. If the system does not save unfinished work, do not promise to automatically restore it.
On a small screen, compare the step-by-step form with a simpler version. Sometimes it takes a few fields and a supplementary conversation. manual on the first contact formThe choice of arrangement should be based on the needs of customers and the team handling the query.
